FAQs

How to Use This Help Centre

• Submit a request - Contact Sales or Support
• Creating a Support Account
• What happens after I submit a ticket?
• How do I track my support tickets?
• Can I call the SketchUp New Zealand team directly?
• Trimble SketchUp official Help Center & Forum

SketchUp Purchase

• Buying SketchUp from SketchUp New Zealand
• Can I upgrade my subscription plan?
• Why is my subscription pricing listed in USD?
• Why buy through SketchUp NZ?
• Do you offer monthly SketchUp subscriptions?
• How do I change my email address for my Trimble ID after my purchase?

Subscription Info

• An Overview of SketchUp Tool Sets
• Which SketchUp licence should I get?
• Where is my licence / subscription?
• What comes with a SketchUp Subscription?
• How do I upgrade to the latest version of SketchUp?
• How to migrate your files when updating to a new version of SketchUp?
• See all 11 articles

EDU Subscriptions

• Do you sell Student licences? /EDU Subscriptions FAQs
• What is included in my SketchUp Education (EDU) Plans (for students and educators only)?
• Do I need to provide proof of enrolment / educator status to purchase SketchUp EDU Plan?
• Why do I get 'Add more mandatory files' message?

Trimble ID

• FAQS on Trimble ID
• Trimble ID Passkeys FAQ
• Create and Edit Trimble ID Passkeys
• How to Sign In with your Trimble ID Passkey?

SketchUp AI

• What Are the AI Tools in Sketchup ?
• What is the difference between SketchUp AI Assistant and AI Render?
• How do Sketchup AI Credits work?
• How to buy more AI credits
• How to assign AI subscriptions to other users?

Hardware, Software & Device Info

• SketchUp Hardware and Software Requirements
• What devices does SketchUp work on?
• Transfer SketchUp Models between Subscriptions/Accounts
• Uninstall SketchUp from a PC
• Uninstall SketchUp from a Mac

SketchUp Trial

• SketchUp Trial FAQs
• How to register for a SketchUp Free Trial?