The best way to contact us when you require assistance is to submit your enquiry by using our Submit a Request form on our website.
Our Support team handles many enquiries and issues in a day and the most efficient way that they can manage this is when they have all the information they require to provide the most accurate answer or solution to you.
It is much slower when your enquiry is being verbally communicated and it also takes time for our team to pinpoint a solution for you.
Hence, the most efficient way to resolve your enquiries or issues is NOT to call us directly, but to provide clear and concise information using our Submit a Request form on our website.
Tip: Please attach any relevant supporting documents and/or screen-shots with your support enquiry as these can greatly help accelerate the resolution process.
Rest assured that if our Support team do require more information or need to do a screenshare with you, they'll reach out to you. Our Support team will endeavor to respond to your enquiries within 24 hours.