How can we help?

Popular:

Information - Email Verification Required from 9 March 2026

Find answers to frequently-asked SketchUp questions here. For further help, click 'Submit a Request' in the top-right corner. From 9 March 2026, If you submit a request using an unregistered email address, you’ll receive a one-time verification link. Please verify your email to ensure your request reaches our support team.

Product Enquiries

Questions about our plans and pricing
Guides

Instructions on how to download and install SketchUp
SketchUp Community

Join discussions with other users

Getting Started

How to download and install SketchUp, activate your Trimble ID and access learning resources
FAQs

All your SketchUp frequently-asked questions answered
Self-Help Technical Support

Find the answers to the common technical questions, and helpful resources to troubleshoot your technical issues
Features and Workflows

Learn practical workflows, productivity tips and feature guides to help you model, document, collaborate and work more efficiently in SketchUp.
Account & Billing

For all of your account & billing questions
Paying US Pricing? How to Switch to Lower NZ Pricing?

Buying local saves you money! We offer the lowest SketchUp prices in NZ and full local support.
New SketchUp Features

Discover what's new in SketchUp and learn how to use these new tools
SketchUp Release Notes

Find out what's new in the latest SketchUp Release

Promoted articles

Get Started with your SketchUp subscription

I'm signed into my Trimble ID, but I can't see or use my SketchUp Subscription

Troubleshooting a Trial message after buying SketchUp

Sharing a Model using SketchUp's Collaboration Bar

SketchUp Connector for Claude

More Resources

Contact Hours:

8:30am - 5pm NZST Monday to Friday; Closed on Saturday and Sunday
Follow Us

Connect with us on our YouTube channel for updates, tips and announcements

How can we help?

Promoted articles

More Resources

Contact Hours: